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United Airways and American Airways tied in a brand new rating that examined on-time efficiency, buyer opinions, and extra.
In accordance with a brand new research by AirHelp, each airways scored a 8.04 within the firm’s general rating whereas United Airways scored with a 7.8 score for buyer opinion and American Airways adopted with 7.5. Each had an 8.5 score for processing claims.
The 2 U.S. airways scored amongst international carriers the place Brussels Airways and Qatar Airways have been ranked No. 1 and No. 2, respectively.
“The 2024 AirHelp Rating for airways is designed to behave as a snapshot of airline efficiency, evaluating every airline’s strengths and areas for enchancment,” Tomasz Pawliszyn, the CEO of AirHelp, stated in an announcement. “There’s at all times scope for airways to enhance within the rankings every year, utilizing the rating to assist information them.”
Low-cost Icelandic airline Play took the No. 5 general spot on the listing with a complete rating of seven.89 and got here in on high for on-time efficiency with a really excessive rating of 9. The rating comes as Play plans to reduce the variety of North American locations it flies to by mid-2025.
AirHelp lauded this 12 months’s high provider, Brussels Airways, for its significantly excessive rating of 8.7 with regards to processing claims. The airline had an on-time efficiency rating of seven.8 and a buyer opinion rating of seven.9.
The runner-up, Qatar Airways, had a really excessive buyer opinion rating of 8.9 and a excessive on-time efficiency rating of 8.2, however fell a bit quick in its declare processing rating with solely 7.3. Qatar is persistently rated one of many finest airways on the planet and is understood for its legendary enterprise class Qsuites.
Nonetheless, close by United Arab Emirates-based airline Emirates had the best buyer opinion rating with a rating of 9.
No different U.S. airline made the highest 10, however Delta Air Traces was subsequent at No. 17 with each an on-time efficiency and buyer opinion score of 8.1, however a declare processing score of simply 5.7.